ERP Solution Leads to Improved Procurement Process for Stanford University

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Stanford University

About The Client

Stanford University is a prestigious private research university located in Stanford, California. The university is known for its rigorous academic programs, distinguished faculty, and state-of-the-art research facilities. Each year, the campus enrolls over 17,000 students from around the world, representing a diverse array of backgrounds, interests, and talents.

The university is organized around seven schools, all located on the same campus. The university is home to three undergraduate schools, which offer a wide range of academic programs and consist of 40 individual departments. These schools cover a broad range of disciplines, including the humanities, natural sciences, social sciences, and engineering.

The Challenge

The client relied heavily on technology to support its operations, including its financial systems. One of the key systems used was an iProcurement system, handling employee classroom supply orders, built on Oracle ERP. The finance department was struggling to properly maintain and configure the system, leading to a range of issues including slow performance, frequent user errors, and difficulty with data management. Additionally, the client wanted to ensure the system was thoroughly tested pre- & post-launch with key sponsors.

The client’s reliance on the iProcurement system made it essential that these issues be resolved as quickly as possible. We began by conducting a thorough assessment of the finance department’s relationship with employees and their internal procurement processes. This included surveying a sample of faculty members to get their feedback on their internal ordering process experiences.

Based on our findings, we identified several areas where Stanford University could make improvements. One of the biggest issues was the university’s consistent change of supply vendors. This led to many faculty members feeling left in the dark about important decisions or changes, and they had no way to provide input or feedback.

The Solution

Our primary focus was to support the development of workflows for the university’s internal procurement processes. This involved helping the client identify and document the steps involved, as well as establishing clear roles and responsibilities for different teams and individuals within the finance and technology departments.

As we continued working with the client our services expanded to cover support activities such as general system assistance and request management, as well as problem resolution and troubleshooting. Our team worked closely with university personnel to identify and resolve any technical issues that arose, using a combination of technical expertise and root cause analysis. Overall, our work with the client focused on helping them optimize their use of technology and streamline their processes, enabling them to better serve their faculty.

The new procurement system would also provide the necessary tools for effective collaboration between departments, helping the university to be more responsive to the needs and concerns of faculty.

The Result

By implementing efficient methodologies for addressing technology and procurement issues, Stanford University was able to improve employee satisfaction levels and anticipate repeat orders on a consistent basis. This allowed faculty to focus more on their primary responsibilities, rather than being bogged down by administrative tasks.

In addition to improving operational efficiency, Stanford University’s relationship with faculty also benefited from our customer-centric approach. By prioritizing the needs and concerns of faculty, we were able to build a stronger and more positive relationship with them. Overall, our efforts had a number of positive impacts on Stanford University and helped to support their operations and goals.

Zero Point ERP Solutions

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