Impact Of ERP Use: How It Changes A Firm

User on PC with statistics representing the impact of ERP use

Measuring the impact of ERP use is a considerable challenge. It depends on countless variables. For instance, some companies only mind financial returns. On the other hand, some prioritize data accessibility.

Last week, we talked about ERP adoption. In that article, we explained what determined user adoption. We’ll revisit that perspective for today’s article.

Why should we mind the impact of ERP use?

The impact of ERP use sheds light on how your users adopt the software. As such, it’s a crucial insight into your adoption’s success. After all, ERP integration fails if no one uses it.

Thus, measuring ERP’s impact is vital to understand your investment. This data is also useful for improving ERP performance.

The two crucial variables in the impact of ERP use

But, we must find common ground in ERP adoption. Each company has reasons for integrating ERP. That said, these reasons often differ between organizations.

We’ll revisit this study to find that common ground. Luckily, it divides impact measurement into two areas. These relate directly to ERP and user performance. In other words, they’re relevant regardless of the main goal.

  • Panoptic empowerment

The panoptic empowerment perspective is interesting. Essentially, it refers to how ERP transparency alters user performance. With ERP software, everyone can verify each other’s work.

This means two things: empowerment and visibility. Management can assess users’ work and efficiency. So, users tend to work more efficiently. It optimizes performance and control.

  • Individual performance

Similarly, we must assess each user’s work. Performance impact depends on each user’s approach to ERP software. That’s especially true in complex techs, like ERP.

Thus, we must ensure each user has access to relevant features. That means features related directly to their tasks. If the software is relevant, adoption and performance will improve.

How can you ensure that the impact of ERP use is positive?

Now, the impact of ERP use can be negative. That’s despite successful adoption as well. For example, users can become less efficient. It often results from not understanding—or liking—the new software.

A few crucial guidelines would be:

  • Ensure the software and features are useful for users’ tasks.
  • Provide effective support and troubleshooting.
  • Gather feedback and respond appropriately.

Naturally, the best approach is to work with professionals. The right service can ensure you meet these guidelines. Luckily, we’re here to help.

For any questions, you can book a free meeting over here!

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Zero Point ERP Solutions

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