ERP Trust Factors: What Makes People Trust ERP?

Shaking hands symbolize ERP trust factors

In the last article, we covered the main ERP KPIs. But, we purposefully left one out: ERP trust factors. Today, we’re diving specifically into that.

As we explained here, many companies don’t understand ERP. They typically have a rough idea of how it works. Yet, they usually expect more or less than what it can do. Thus, trusting your ERP investment can be tough.

Why are ERP trust factors important?

After installation, your ERP software will be central to your operations. After all, it’ll track every transaction, asset, and resource.

In many ways, you’ll depend on that software. You, your users, and stakeholders must trust it. With a hefty investment, overcoming that hurdle is hard.

What are the main ERP trust factors?

This time, we’ll reference this study on trust issues in ERP implementation. The study focuses on nine main variables. When considering ERP software, covering these is crucial. They’ll determine higher management and user commitment.


Typically, what the software does is critical. Having few features and tools will cause disinterest. Make sure your desired software can cover your needs.


The contract’s negotiations also matter. Your contract’s transparency and benefits can cause tension. That’s true for providers and implementation partners.

BPR approach

Business process reengineering is a common priority. Thus, how much your operations will change can affect management’s trust. It can go both ways: too much or too little.


Naturally, your ERP system must adapt to your needs. Most solutions offer extensive customization. Typically, more versatility allows for more trust.


Most companies use software ecosystems. Typically, that ranges from management to marketing. If your ERP software can’t connect with them, trust can crumble for your investment.

Change management

We can’t forget a company’s ability to embrace change. Thus, trust can be an issue if you can’t handle that transition. Luckily, an efficient ERP implementation service should cover that.

Monitoring and testing

Likewise, team leaders should be able to check users performance. That means their system knowledge also contributes to trust.


Now, this factor refers to ERP providers and implementation services. Partnerships mean better deals and integrations. In most cases, partners also work as social proof.


Finally, proper communication (in all stages) is crucial for project trust. Transparency is a virtue. Thus, all stakeholders should stay on top of relevant investments.

How to meet these ERP trust factors?

Often, your goal is to convince others about ERP’s effectiveness. For that, you’ll likely need experience and proof. A professional method is also vital.

Thankfully, we can offer that and more. If you need any help, don’t forget to book a free meeting.


Zero Point ERP Solutions

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