ERP Project Rescue: How Hershey Survived Disaster

Man with buoy around his neck representing ERP project rescue

An ERP project rescue always makes a great story. Today, we’ll cover Hershey’s outstanding rescue. Naturally, we can learn tons from this bounce-back story.

So far, we’ve covered the following:

Luckily, this article won’t be negative. In this article, we’ll close the story with a happy ending. How did Hershey rebound from its failure?

Revising, remaking, and fixing: ERP project rescue fundamentals

Hershey’s best strategy was to implement new software testing methods. Of course, it led to figuring out what went wrong. Yet, “remaking” describes the entire process. As you’ll see below, their strategy was a complete overhaul.

The crucial steps in Hershey’s ERP project rescue

All steps below revolve around fixing errors. That said, some approaches could be extreme. Don’t feel compelled to do the same. The main takeaway is how to spot and fix ERP mistakes.

Stricter software testing

Firstly, the company hired a new CIO for the task. He implemented a new program for software testing. That included every module to be installed in the company. Naturally, it led to the right foundations.

Focus on user training

Secondly, they moved on to make an ERP-friendly environment. That included user training. That meant less downtime between installation and operations.

Business process reengineering for ERP

Thirdly, we continue with the ERP environment. The company overhauled its operations in many areas. That included integrating new distribution centers. The goal was to have them work with their ERP software from the get-go.

Implementation redesign

Finally, they redid everything that went wrong with the first project. Moreover, they reduced their time and financial costs considerably. Implementation took just under a year and was 20% cheaper.

Does this ERP project rescue make a happy ending? Can you do the same?

Basically, yes, this ERP project rescue was a success. Thus, we must note what went well with it. Why did it work? We can summarize it below.

  • Reviewing each step for mistakes.
  • Redoing faulty methods.
  • Focusing on proper ERP environment: user training, process design, and more.
  • Working with professionals.

We can help you with all those steps. We’ve helped dozens of ERP rescue cases. Thus, don’t miss your free meeting here!

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