Why Some Software Projects Fail in the Medical Device Industry?

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The Difference Between Partnering with an Expert and Working with the Solution Publisher

When choosing a software implementation partner, it is critical to look for someone who can understand your business. While some challenges apply to nearly all industries, such as cash flow interruptions or adapting to new circumstances, most businesses face unique problems. To make sure that you are choosing the solution to meet your needs, it is important to weight the pros and cons of relying on the out-of-the-box solution or enlisting help from niche service providers.

Common Pitfalls of a Generic Implementation

It is not uncommon that companies opt to work directly with a software publisher to implement their software solution. Easy, out-of-the-box solutions and mechanized operations may seem like an attractive proposition up front. However, it is important to keep in mind that some software vendors work with a wide variety of businesses and you don’t necessarily have access to resources who would understand unique aspects of your business.

Most businesses are reliant on software to some extent. However, not all businesses have the necessary IT competencies at their disposal to manage a specific software implementation full time. Instead, time and resources must be diverted from other crucial business functions to close the gaps. This often results in overwhelmed employees overseeing projects that are outside their field of expertise.

When it comes to successful software implementations, intimate knowledge of the product is not always enough. To truly be able to use your next backbone software solution to scale your business with, your partner must have in-depth industry knowledge AND product knowledge to chart the course, overcome the obstacles and lead you to the finish line. Incidentally, attempting to apply generic solutions to unique challenges is where many implementations run into trouble.

When implementing a generic solution with standard functionality, businesses may initially be thrilled about the immediate improvements and benefits, which are a step up from legacy accounting and planning software. Later, it often becomes apparent that their system lacks critical features, which were not included in the rubber stamp scope, resulting in costly add-ons and cumbersome patchwork solutions.

Advantages of an Expert Implementation

Partnering with a software partner having industry expertise will help ensure that your next implementation is handled with competency you would expect from a robust in-house IT team. Prior to the project kick-off, your partner should conduct thorough reviews of your business processes, analyze short- and long-term implications for the product in question and validate the desired outcomes prior to executing work. Measure twice, cut once.

One of the biggest issues when switching to a new platform is the matter of data migration. Most software vendors like to stay clear of this and provide you with a template approach. Many businesses feel left alone when it comes to extracting data from the legacy system, cleaning and prepping raw data, mapping fields, and uploading to new solution. Oftentimes, clients are left with basic documentation to help them through this process and this part tends to get messy. An experienced implementation partner will lead and direct the data clean-up, identifying which data to keep, and ensure a smooth transition to the new solution.

To take full advantage of all the new capabilities that a new software solution has to offer, merely migrating existing data and processes will always fall short of ROI expectations . That is why the right partner will help create and implement the necessary automation and scripts to help save steps and improve visibility and integrity in the future state of your operation. An good partner will then help your team with user adoption by identifying and training staff members according to their specific role and provide self-reliance coaching to empower the super users of your new solution.

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Zero Point ERP Solutions

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